TCI-DI guarantees that you will receive quality products that are new and in good condition (unless otherwise noted in product description). We will take care to carefully pack your order to ensure timely and safe delivery. TCI-DI backs all of its products with a 30 day money-back guarantee, subject to terms conditions outlined below, should you be unsatisfied with your purchase or receive broken/defective times.
Under no circumstances will TCI-DI be obligated to honor any return or broken/defective item requests made more than 30 days after the day the order was shipped.
Broken/Defective Items
Items that are found to be broken and/or defective upon delivery or initial use will be exchanged for the same product(s) at no cost to the customer. If the product is no longer in stock, TCI-DI will issue a full refund for the product. TCI-DI reserves the right to inspect and verify that item(s) are broken/defective prior to issuing a refund.
TCI-DI will arrange to pay shipping costs (within the Continental USA only) associated with returning broken/defective item(s). Please call Customer Service at 703-863-6805 prior to returning your item to arrange for shipping. TCI-DI will NOT pay shipping costs that are not pre-arranged.
Credit card refunds will be processed within 3-5 days of receipt of returned merchandise; more time may be required to issue and mail a company check for cash/check orders.
Return/Refund
If you are unsatisfied with a product, please return it returned in new condition (sealed if it was sealed) to receive a full refund. Customer must pay shipping.
Credit card refunds will be processed within 3-5 days of receipt of returned merchandise; more time may be required to issue and mail a company check for cash/check orders.
